AIBC FAQs
Frequently Asked Questions
Account Information/Updates
How do I activate my account?
You will receive a welcome email from AIBC on behalf of your employer. Follow the prompts in the email by going to AIBC website, selecting First Time Log-in and choosing your own password.
How can I change my account information?
To change your account information, log in to your account, select ‘My account’ at the top of the page and make changes as required. Once all of the changes have been made, please click submit to ensure the changes are saved.
I’ve forgotten my password- What should I do?
To reset your password, click on ‘forgot your password’ on the login page and enter your username and email address. We will send you an email with a link to reset your password.
Can I opt out or unsubscribe from AIBC emails?
You can opt out or unsubscribe from receiving AIBC emails via instructions contained in our emails or through the AIBC website.
Access and Benefits
What browsers are compatible with the website?
The new AIBC website works best on Internet Explorer 9.0 and above, Google Chrome and Mozilla Firefox.
However, if you are using Internet Explorer 8 or below, you may find that some features of the website do not perform at the optimum. This is mainly due to some features of the website not being supported by some of the older browsers.
Category and state based searches: These searches are based use java script which is not supported on IE8 or below and hence do not return back any searches.
Advanced websites: Some websites – such as The Iconic, do not display correctly on some of the older browsers
Pop-up features: Depending on the browser settings at your company, some pop-ups may not work
Can I access the website from home?
Yes. You can access the site from anywhere with internet access. Please note the website is optimised for viewing on the latest internet browser versions such as Mozilla Firefox, Goolge Chrome or Internet Explorer 9.0 and above.
How do I know about special offers?
The AIBC e-news will be sent to subscribers regularly and feature special offers for you to enjoy.
Shopping cart
When I purchase an item what will appear on my bank statement?
On your bank / credit card statement the purchases will appear under ‘Pegasus Group Australia Balaclava Aus’.
How do I track order and payment?
When you make a purchase, you will receive a confirmation email with your sales order number. Please allow for 3-4 business for despatch of your orders.
If you require any further assistance, please contact Customer Care Team:
Email: info@atwork.com.au
How do I place an order online?
To make a purchase online, select the category you would like to shop. Once you have found the item you would like to purchase select the item and simply add it to your shopping cart. Once you have finished shopping, select checkout at the top of the screen and then follow the directions.
If you require any further assistance, please contact Customer Care Team:
Email: info@atwork.com.au
What payment methods to you accept?
We accept all payments via PayPal. You may choose to pay using your PayPal account, or express check out using your Visa or Mastercard.
